FAQs
Who is TechFly?
TechFly is a Hong Kong–based creator of eco‑conscious technology, founded by a green‑energy student with a passion for making daily life simpler, more efficient, and more sustainable.
What do you sell?
We design and offer innovative tech solutions that fit seamlessly into your routine — products that help you save time, boost productivity, and reduce environmental impact.
Why do you sell these products?
Because we believe innovation should serve both people and the planet. Our goal is to make sustainable technology accessible, practical, and inspiring for everyone.
Do you ship worldwide?
Yes
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How can I place an order?
Simply choose your desired product from our online store, add it to your cart, and follow the secure checkout process.
How long will delivery take?
Delivery times depend on your location and product availability. We aim to process and ship all orders promptly — estimated timelines are shared during checkout.
What if I need to return an item?
If a product arrives damaged or doesn’t meet your expectations, contact our customer support within the stated return period for assistance.
How can I reach you?
For questions, feedback, or support, you can email us at info@tekfly.online directly or use the contact form on our website. We aim to respond within one business day.